Before arranging a visit
Describe the device and its symptoms first. Confirm which equipment and accessories are needed, how the visit will be arranged and any relevant handling or collection terms. Do not leave equipment without an agreed arrangement.
Backups and important files
Keep an independent backup where possible. Tell Ardyeco about important files and data concerns before authorizing work. Some faults and repair procedures can affect data, settings, installed applications or access to the device.
Passwords and access
Do not send passwords, recovery codes or sensitive files through the contact form or ordinary email. Discuss the access needed for the agreed service and a suitable way to provide it. Do not provide access that is unrelated to the work.
Transfers and recovery
A routine data transfer and an attempt to recover inaccessible data are different scopes. Identify the files and devices involved and confirm any exclusions. Recovery may not be possible, and a transfer does not automatically include applications, licenses, cloud accounts or account recovery.
Condition and accessories
Discuss existing damage, earlier repairs, unusual behavior and any accessories needed for assessment. Ask how the device and included accessories will be identified in the agreed service record.
Completion and collection
Confirm how service results, any remaining concerns and collection or delivery arrangements will be communicated. Review service-specific warranty or follow-up terms directly with Ardyeco.
Questions? Email aaron@ardyeco.com or call (970) 405-3085.