Prepare equipment
for service.
These details help start a useful conversation before a computer, electronic device or appliance is assessed.
The device details
Have the make and model ready, along with a description of what happens and when.
Your important data
Keep a backup where possible. Discuss any important files or access needs before work begins.
A confirmed arrangement
Call or email first. Confirm the device, accessories and visit details before bringing anything in.
Describe the problem in your own words.
Include when it started, what happens and how often. Note any error message and recent changes, such as installed software, added hardware, impact or liquid exposure. You do not need to diagnose the cause yourself.
Discuss data before the work begins.
Identify important files and your existing backup arrangements. Some faults and repair work can affect data, settings or applications. A routine transfer and recovery from inaccessible storage are separate scopes.
Leave passwords out of the enquiry.
Do not send account passwords, recovery codes, full payment-card details or sensitive files through the form or ordinary email. Discuss any access needed when the service is arranged.
Device & data care policyTell us what needs repair.
Choose service starting points, share the equipment details and request a written estimate.