Describe the pattern
Tell us which applications or activities trigger the issue and whether it affects one account or the whole device.
All services
Performance & software help
A slow or unreliable computer does not always need new hardware. Storage space, software behavior, updates and the condition of the device can all matter. Start by explaining what has changed and which tasks are affected.
Request this service
Does this
sound familiar?
- Slow startup or an unresponsive desktop
- Applications that freeze or close unexpectedly
- Recurring system or update errors
- Problems that appeared after a recent change
Start with a clear scope.
These are the questions to discuss when arranging the service.
Review software and device needs
The assessment may involve checking the operating environment and discussing updates, configuration or other suitable work. Required licenses remain the customer’s responsibility.
Keep access clear
Agree any access needed for the work. Do not email account passwords or recovery codes. Discuss a suitable way to provide access when the service is arranged.
Starting estimates.
Review the stated scope. The final quote depends on the equipment and findings.
Software troubleshootingper issueFrom $99System cleanup & updatesper computerFrom $89Operating-system installation & setupper computerFrom $149
Parts and other excluded charges are separate. Assessment is separate from repair labor unless your quote states otherwise.
Before you get in touch
- Write down the exact error message.
- List the main applications affected.
- Discuss important files and backups before authorizing changes.
Your questions,
answered.
Will a software service erase my files?
Some work can affect data, settings or installed applications. Discuss the proposed changes and your backup needs before authorizing the work.
Do you provide software licenses?
Any required software, license costs or subscriptions must be identified in the estimate. A repair enquiry does not include a software license.
Tell us what needs repair.
Choose service starting points, share the equipment details and request a written estimate.